Online or Direct DIY Shutter Orders Warranty

This warranty structure is applicable for all orders placed 1 June 2017, for warranty relating to purchases prior to this date please contact us.

Warranty Information for Ezy-Fit D.I.Y Roller Shutters

Your Warranty is an important document that comes with your Ezy-Fit Roller Shutters, because knowing what you are covered for and when your Warranty expires gives you peace of mind in the unlikely event that something should go wrong with your shutters.

 

What Is Covered?

Ultimate Shutter Pty Ltd (ABN 92 054 550 417) warrants that for the designated period of time set out below under the section ‘Roller Shutter Warranty Period’, Ultimate Shutter will replace any part/component of the roller shutter (subject to the exceptions outlined below under ‘What Is Not Covered’), subject to the terms and conditions of this warranty.

Roller Shutter Warranty Period

Slimline Shutter Installed

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 10 1
AC Electric Motor 5 1
DC Battery Motor 2 1
Battery Backup/DC Handset/Any Batteries 1 1
Labour 1 1

Manual Push Pull Shutter Installed

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 5 1
AC Electric Motor
DC Battery Motor
Battery Backup/DC Handset/Any Batteries
Labour 1 1

Fortress Shutter Installed

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 2 1
AC Electric Motor 2 1
DC Battery Motor
Battery Backup/DC Handset/Any Batteries 1 1
Labour 1 1

Bal29 Shutter Installed

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 10 1
AC Electric Motor 5 1
DC Battery Motor 2 1
Battery Backup/DC Handset/Any Batteries 1 1
Labour 1 1

Bal40 Shutter Installed

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 3 1
AC Electric Motor 3 1
DC Battery Motor
Battery Backup/DC Handset/Any Batteries 1 1
Labour 1 1

Titan shutter Installed

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 3 1
AC Electric Motor 3 1
DC Battery Motor
Battery Backup/DC Handset/Any Batteries 1 1
Labour 1 1

Bunnings Shutter DIY

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 5 1
AC Electric Motor 5 1
DC Battery Motor 2 1
Battery Backup/DC Handset/Any Batteries 1 1
Labour

Slimline Shutter DIY

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 10 1
AC Electric Motor 5 1
DC Battery Motor 2 1
Battery Backup/DC Handset/Any Batteries 1 1
Labour

Manual Push Pull Shutter DIY

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 5 1
AC Electric Motor
DC Battery Motor
Battery Backup/DC Handset/Any Batteries
Labour

Fortress Shutter DIY

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 2 1
AC Electric Motor 2 1
DC Battery Motor
Battery Backup/DC Handset/Any Batteries 1 1
Labour

Bal29 shutter DIY

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 10 1
AC Electric Motor 5 1
DC Battery Motor 2 1
Battery Backup/DC Handset/Any Batteries 1 1
Labour

Bal40 shutter DIY

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 3 1
AC Electric Motor 3 1
DC Battery Motor
Battery Backup/DC Handset/Any Batteries 1 1
Labour

Titan shutter DIY

Years
Item Residential Install Commercial Install
Main Roller Shutter Kit/Remote/Switch 3 1
AC Electric Motor 3 1
DC Battery Motor
Battery Backup/DC Handset/Any Batteries 1 1
Labour
Warranty Definitions

Main Roller Shutter (Excluding Batteries, DC Controller & Motors)

The warranty period for the Roller Shutter kit is as outlined above for applicable shutter.

This cover includes pelmets, axle, curtain, clips, tracks, flashing, operational AC wall switch, AC wireless remotes and all mechanical parts and structural components (except the motors).

Alternating Current Electric Motors

The warranty period for AC Electric motors is as outlined above for applicable shutter.

This covers the Alternating Current Electric Motors only.

Direct Current Electric Motors

The warranty period for DC Battery motor is as outlined above for applicable shutter.

This covers Direct Current battery powered electric motors only.

DC Controller/Batteries

The warranty period for these components is as outlined above for applicable shutter.

This covers the backup Battery (UPS), the DC controller handset, remote and controller batteries and any other batteries.

STATUTORY WARRANTY

All terms and conditions are subject to the Australian Consumer Law, and your rights as a consumer under that law are not affected by anything contained here.

WARRANTY EXCLUSIONS
  • Any roller shutter that has been relocated from its original installation area, whether or not damage has occurred to the shutter as a result of relocation.
  • Any electrical components of an AC powered roller shutter that has not been connected by a fully qualified electrician who has issued an accredited electrical certificate.
  • Any roller shutter that has in any way been modified, cut down or varied from how it was originally provided from us.
  • Any roller shutter which has been dismantled or tampered with for any reason other than the original installation, unless you have been provided with specific written instruction from Ultimate Shutter’s technical department to do so.
  • Any components to a shutter that has had parts added or modifications done which have not been supplied or undertaken by us. The use of non-genuine parts renders all warranties/guarantees null and void.
  • Any faults or damage cause by external causes such as power surges, power spikes, tampering, criminal damage or any other external impact which may have caused a fault or damage.
  • Any fault or damage caused by misuse, including overcharging or over-discharging of batteries which causes damage to the battery or handset.
  • Subject to limitations under Australian Consumer Law, Ultimate Shutter excludes any and all liability for loss or damage for problems:
    • unrelated to Ultimate Shutter’s conduct;
    • unrelated to the goods supplied by Ultimate Shutter; and
    • caused by something independent of Ultimate Shutter after the goods have left its control.
  • Any normal wear and tear, including the gradual reduction in operating performance of a part or parts having regard to the age of the roller shutter, the number of cycles it has done and its operating conditions. This includes normal deterioration of buttons, paint or other appearance items.
  • Any issues caused as a result of failure to meet normal maintenance requirements outlined in the Maintenance and care for your new Roller Shutters pamphlet included in the box.
  • Any damage or failure caused by:
    • Fuel or liquid adhesion, chemical fallout, tree sap, salt, hail, windstorm, lightning, bushfires or unusual environmental conditions and bird or animal excrement.
    • Continuing to operate the shutter after a known failure or obstruction to roller shutter.
WARRANTY PROCESS

WARRANTY PROCESS FOR DIY EZY-FIT ROLLER SHUTTERS

  • Any warranty claim must be directed to us in writing at https://www.ezyfitrollershutters.com.au/claims/;
  • Instructions for removal of components will be provided upon making a warranty claim;
  • Any defective components must be removed by you and Ultimate Shutter will not supply or reimburse any costs associated with removal of components, unless otherwise agreed;
  • The defective component must be send to us for assessment;
  • Any defective components will be replaced and sent to you at our cost, upon being confirmed by one of our technicians as being defective;
  • If a component is found not to be defective or damage has been caused by misuse or other issue not covered by our warranty, a technician fee of $90.00 + GST will be payable in addition to return freight costs, before the component is returned to you;
  • Installation of any replacement components are to be installed by you, by reference to the instructions provided for removal. Ultimate Shutter is not liable for any component installation costs.
URGENT WARRANTY REPAIRS

If you have purchased one of our Roller Shutters which we have installed for you (not a DIY Ezy-Fit Roller Shutter), We will endeavour to find you an available technician from our network as soon as possible but we cannot usually accommodate urgent warranty repairs due to technician availability. Any urgent repairs may incur additional costs, if available, which will be your responsibility. We will advise you of these fees so that you can make a decision as to whether you wish to proceed with the technician’s services and urgent work fees.

NON-TRANSFERABLE

This warranty is not transferrable and applies only to the customer who purchased the roller shutter from Ultimate Shutter at the original installation site.

Ultimate Shutter may allow for warranties to be transferred at it’s full unfettered discretion, and will only be effective if recorded in writing on Ultimate Shutter letter head or from an Ultimate Shutter email address.