Frequently Asked Questions

Interest Free* Finance up to $30,000 on a Once Agile card

What are the fees and charges?
There is a $99 Annual Fee, charged on the account open date and annually on the anniversary of the account open date. The ‘open date’ is defined as the date settlement is made or the date the customer makes their first card transaction, whichever comes first i.e. we may open an account, but the Annual Fee won’t be charged until the first transaction/settlement takes place. The $99 Annual Fee needs to be paid in full as part of the first statement or by the statement due date (i.e. within the 55 Day Interest Free Term) to avoid interest charges.

The Standard Annual Percentage Rate is 19.95%p.a and is payable on any balance outstanding after an Interest Free Term expires.
Other fees and charges may apply as set out in the Credit Contract and Product Schedule.

What happens after the account is opened?
The customer will receive a welcome letter pack followed by a Once card and PIN within 7-10 days.

When is the customer’s first repayment due?
The first repayment is due 55 days after the first purchase is settled by Once unless there is a payment deferred period. If there is a payment deferred period, the first repayment is due at the end of the deferred period – unless you make another transaction (i.e. a card transaction) other than the promotional transaction. A statement will be sent 3 weeks before the payment due date.

What is the customer’s Minimum Monthly Payment (MMP)?
The Minimum Monthly Payment (MMP) is 3% of the outstanding balance of the Once account or $30.00, whichever is greater. For example; if the outstanding balance is $5,000, then the MMP is $150. You will receive a monthly statement setting out the minimum amount due and the due date.

How much does the customer need to pay in order to fully repay the loan within the Interest Free Term?
Where the Interest Free Term is 24 months or less
Where the Interest Free Term is 36 months or more
Monthly Repayment = Amount Financed / Interest Free Term
Monthly Repayment = (Amount Financed +$99) x 0.03

These calculations assume the Annual Fee is paid in full by the statement due date when charged and no additional purchases, cash advances or any other fees and charges are incurred.

How can the customer make a repayment?
Repayments can be made by Direct Debit from their nominated bank account at no charge. Alternatively, payments can be made via BPAY or POSTbillpay. However, a non-direct debit fee of $2.50 applies per payment.

Can the customer make extra repayments?
Yes, at any time. No penalties apply if the account is paid out early.

Where can a customer use the Once Agile card?
The Once Agile card can be used online, over the phone and worldwide wherever VISA is accepted. PLUS customers get 6 months interest free on any card purchase of $250 or more made in a single transaction. Customers can also us their Once account to access a range of promotional offers, including interest free, at other participating Once retailers across Australia.

*Subject to suitability assessment and credit approved applicants. Terms, conditions, fees and charges apply. Interest is payable on any balance
outstanding after an Interest Free Term.
Finance provided by Once Credit Pty Limited ABN 99 112 319 632, Australian Credit Licence number 386194 (Once).
Once® is a trademark of Once. Once is a subsidiary of FlexiGroup Limited.