Q: Do l need someone to help me install Ezy-Fit Roller Shutters?

A: Only if the roller shutter is larger than 2.2 metres high and 1.3 metres wide.
In these circumstances, the assistance required will only be to put the shutter into position on the window.

Q: How easy are the Ezy-Fit Roller Shutters to install?

A: The majority of installations require approximately 90 minutes to install.
If you have put together a few home products before, then you should not have a problem with this.

Q: What has to be done?

A: In essence, you only have to:
- drill 8 holes in your shutter guides
- drill 8 holes into your bricks or whatever type of wall you have
- drill 1 hole for the AC electric motor or DC battery motor cable
- then secure the shutter to your wall and it's done
That is the core of the installation.

Q: What do I do if I come across a problem that cannot be resolved with the D.I.Y Videos?

A: The first solution is the troubleshooting video available on the Ezy-Fit website. This will resolve most issues.
If the problem still cannot be resolved, we have a 24 hour call centre where you can speak to a technician, by calling 1800 633 136.

Q: What happens with warranty items?

A: if any parts are deemed as defective you will be sent a replacement at no cost to yourself, under the covered period of time.

Q: Can I wire up the AC Electric Motor myself?

A: By Law, you are required to be a qualified electrician to wire up AC Electric Motors.

Q: Do I need an electrician to wire up the DC Battery Motor shutter?

A: No. The installation videos will show you how to wire these motors yourself.
They are low voltage motors, so you do not need to seek the aid of a fully qualified electrician.

Q: How long will the Ezy-Fit Roller Shutters last?

A: The aluminium roller shutter profiles will last indefinitely but the AC Electric Motors and DC Battery Motors have a life span.
AC Electric Motors can last up to 20 years. DC Battery Motors can last up to 10 years.

Q: What would be the cost of replacement for the motors?

A: As an average guide it will be around 20% of the cost of the whole shutter system.

Q: Can I order a different/custom colour?

A: Unfortunately not. At this stage, we only have these colours available.